By Nneka Blessing Ukachukwu
The National Information Technology Development Agency (NITDA) has revealed that as of 2023 it has received a combined service request of 648 and delivered 614 (95 per cent) at a timeliness of 94 per cent.
The NITDA SERVICOM Unit made this known during the launching of the 5th Edition of its Service Charter, which outlines improved and quality services the Agency intends to offer Nigerians at the Agency’s Headquarters in Abuja.
The performance monitoring and reporting for 2023 was derived from monthly monitoring and evaluation conducted by the NITDA SERVICOM Unit.
The SERVICOM National Coordinator, Mrs. Nnenna Akajemeli who was at the launching, said that the 5th Edition is a testament that there were previous editions which suggested there was improvement in the services NITDA is rendering.
She said, “With this launch, we can now begin to track and hold you accountable for the promises you have made to Nigerians.”
“The implementation of this Service Charter will well position NITDA to improve on all the services they are already providing for all its customers.”
Mrs. Akajemeli mentioned that the benefits of the new Service Charter include, the indication of commitment at the highest level; it communicates entitlements like the registration of IT Contractors and Service Providers Certification in 3 working days; it raises expectations among the customers; it enables progress to be measured and improved performance; and it guides the activities of service provision and delivery.
She commended the Director General, Management and Staff of NITDA for its unwavering commitment in ensuring quality service delivery.
“I want to thank you for your collaboration through the Open Government Partnership (OGP) where we are are working on a project with NITDA which a commitment under the Action Plan 3 signed in by Mr President,” she added.
The Nodal Officer SERVICOM NITDA, Mrs. Tari Ndoni, in her opening remarks made it known that the Service Charter was not just a document but a promise.
“It encapsulates our commitment to providing high-quality service, ensuring transparency, and maintaining accountability. It outlines the standards of service you can expect from us and the responsibilities we share as partners in this journey,” she stated.
She said, “Today’s launch is the result of extensive consultations, planning, and commitment from every member of the NITDA’s top management team.”
“To our customers, stakeholders, and partners, thank you for your continued trust and support. We look forward to embarking on this journey with you, guided by the principles and commitments outlined in our Service Charter, “she concluded.
The highlight of the ceremony was the unveiling of the Service Charter by the SERVICOM National Coordinator.