The NITDA Service Charter is a formal document that outlines the commitments, standards, and responsibilities of the agency towards our customers. It serves as a public declaration of the quality of service that stakeholders can expect and provides a framework for accountability. The specific services offered to our external customers through various service channels, with clearly defined processes are stated in the charter. It also provides instructions on how customers can file complaints in the event of discontentment thereby encouraging continuous service improvement.

The NITDA Service Charter is available for download.