The Permanent Secretary, Ministry of Communications, Architect Sunday Echono said, the impact of ICT cuts across every sector of the economy, as Business Process Outsourcing (BPO) is a veritable tool that enhances job creation and plays a vital role in efficient service delivery.
The Permanent Secretary stated this at the Nigeria International Outsourcing Conference tagged, Outsourcing: Catalyst for Economic Growth, Job Creation and Wealth Creation.
Echono said that, in other to create wealth and economic growth in the country, outsourcing must be giving priority to bridge the gap in unemployment in the country. Globally, outsourcing gain up to $10 trillion annually and countries like China, India and Singapore are benefitting from it, he added.
Citing example, he revealed that, Oracle has over 1000 staff working in India due to cheap labour and outsourcing which allows for a 24hours labour utilisation. In 2014, they made up to 37 percent of the world market. “Nigeria is relatively new in the outsourcing sector, as we promote growth in the ICT sector opportunities in outsourcing would also carve out”.
On this part, Director General National Information Technology Development Agency (NITDA), Dr. Isa Ali Ibrahim Pantami, while delivering a paper on “Why BPO Matters Now” said that an effectively harnessed BPO industry portends economic, political and social benefits including helping to redirect energy and personnel into core business of the organization and relieves management of day-to-day process procurement and disbursement challenges; improves efficiencies through economies of scale; reduces the risk of technology obsolesce, amongst others.
The DG noted that the initial and immediate benefits includes of outsourcing can be derived from the reduction of running cost, equipment cost, overhead cost, a concise team that is focused, articulate and capable to face and conquer the competitiveness that is brought about by globalisation.
Talking about development of nations, Pantami stated that BPO provides countries that are outsourcing services, the opportunity to grow their economy by creating countless employment opportunities in the various sectors of the outsourcing landscape for its population, growing the financial capabilities of the citizenry, and economic activities culminating in the improving on the GDP
He revealed that, the Agency has put some structures and procedures in place such as Capacity building programme, regulation and certification of BPO Academies. It also will review the policy to incorporate contemporary ideas, technologies and strategies.
According to him, in the area of infrastructural development, government is planning to set up functional Technology Parks in the country. These could further encourage the BPO industry by providing reliable broadband connectivity and ensuring a special power grid is delivered on site.